Fanatic Support
The main objective of MainSys is each client to derive the maximum benefit through the specialized and integrated services that offeres. MainSys invests in high quality services of maintenance and support. The Support and Customer Service department of Mainsys, offers all the necessary tasks to optimize the use of applications, handles responsibly and reliably the customers’ requests and processes their problems until their final resolution. There have been created standardized procedures for the direct support and settlement of daily issues, some of which are as follows:
- 24/7 Phone and Online Continuous Support
- System of recording and monitoring requests – MainSys Helpdesk
- Online Services e-Support, chat
- Support through internet
- New versions
- Update through the internet
- Updating with e-mail and SMS for the existence of new versions